- at least 2 units must be from the elective units listed below
- if not listed below, 1 unit may be from any endorsed Training Package or accredited course at Certificate IV level or above.
Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.
BSBHRM501 Manage human resources services
BSBHRM506 Manage recruitment selection and induction processes
BSBHRM512 Develop and manage performance-management processes
BSBHRM513 Manage workforce planning
BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements
BSBWRK520 Manage employee relations
BSBADM311 Maintain business resources
BSBCMM301 Process customer complaints
BSBCUS301 Deliver and monitor a service to customers
BSBDIV301 Work effectively with diversity
BSBFIA301 Maintain financial records
BSBFLM303 Contribute to effective workplace relationships
BSBFLM305 Support operational plan
BSBFLM306 Provide workplace information and resourcing plans
BSBFLM309 Support continuous improvement systems and processes
BSBFLM311 Support a workplace learning environment
BSBFLM312 Contribute to team effectiveness
BSBINM301 Organise workplace information
BSBINM302 Utilise a knowledge management system
BSBINN301 Promote innovation in a team environment
BSBIPR301 Comply with organisational requirements for protection and use of intellectual property
BSBITU306 Design and produce business documents
BSBITU309 Produce desktop published documents
BSBITU311 Use simple relational databases
BSBITU312 Create electronic presentations
BSBITU313 Design and produce digital text documents
BSBITU314 Design and produce spreadsheets
BSBITU315 Purchase goods and services online
BSBPRO301 Recommend products and services
BSBPUR301 Purchase goods and services
BSBSUS401 Implement and monitor environmentally sustainable work practices
BSBWHS332X Apply infection prevention and control procedures to own work activities
BSBWOR301 Organise personal work priorities and development
BSBWOR302 Work effectively as an off-site worker
BSBWRK311 Develop self-awareness
BSBWRT301 Write simple documents
BSBXCM301 Engage in workplace communication
BSBXTW301 Work in a team