Group A |
SITHIND001 | Use hygienic practices for hospitality service |
SITXFSA001 | Use hygienic practices for food safety |
Group B |
Accommodation Services – Front Office, Housekeeping and Porting |
CPPCLO2001A | Maintain hard floor surfaces |
CPPCLO2004A | Maintain carpeted floors |
CPPCLO2009A | Clean glass surfaces |
CPPCLO2010A | Clean ceiling surfaces and fittings |
CPPCLO2017A | Clean wet areas |
CPPCLO2019A | Sort and remove waste and recyclable materials |
CPPCLO2035A | Maintain cleaning storage areas |
CPPCLO3013A | Clean window coverings |
CPPCLO3016A | Wash furniture and fittings |
SITHACS001 | Clean premises and equipment |
SITHACS002 | Provide housekeeping services to guests |
SITHACS003 | Prepare rooms for guests |
SITHACS004 | Launder linen and guest clothes |
SITHACS005 | Provide porter services |
SITHACS006 | Provide valet services |
SITHACS007 | Conduct night audit |
SITHACS008 | Provide accommodation reception services |
SITTTSL002 | Access and interpret product information |
SITTTSL005 | Sell tourism products and services |
SITTTSL006 | Prepare quotations |
SITTTSL007 | Process reservations |
SITTTSL010 | Use a computerised reservations or operations system |
Client and Customer Service |
SITXCCS002 | Provide visitor information |
SITXCCS004 | Provide lost and found services |
SITXCCS005 | Provide club reception services |
SITXCRI001 | Respond to a customer in crisis |
Communication and Teamwork |
SITXCOM004 | Address protocol requirements |
Computer Operations and ICT Management |
BSBITU301 | Create and use databases |
BSBITU306 | Design and produce business documents |
BSBITU402 | Develop and use complex spreadsheets |
E-Business |
SITXEBS001 | Use social media in a business |
Environmental Sustainability |
BSBSUS401 | Implement and monitor environmentally sustainable work practices |
Events |
SITEEVT001 | Source and use information on the events industry |
SITEEVT002 | Process and monitor event registrations |
SITEEVT003 | Coordinate on-site event registrations |
SITEEVT004 | Provide event staging support |
SITEEVT005 | Plan in-house events or functions |
Finance |
BSBFIA301 | Maintain financial records |
BSBFIA401 | Prepare financial reports |
SITXFIN002 | Interpret financial information |
First Aid |
HLTAID003 | Provide first aid |
Food and Beverage |
SITHFAB001 | Clean and tidy bar areas |
SITHFAB002 | Provide responsible service of alcohol |
SITHFAB003 | Operate a bar |
SITHFAB004 | Prepare and serve non-alcoholic beverages |
SITHFAB005 | Prepare and serve espresso coffee |
SITHFAB006 | Provide room service |
SITHFAB008 | Operate and monitor cellar systems |
SITHFAB009 | Conduct a product tasting for alcoholic beverages |
SITHFAB010 | Prepare and serve cocktails |
SITHFAB011 | Provide advice on beers, spirits and liqueurs |
SITHFAB012 | Provide advice on Australian wines |
SITHFAB013 | Provide advice on imported wines |
SITHFAB014 | Provide table service of food and beverage |
SITHFAB015 | Provide silver service |
SITHFAB016 | Provide advice on food |
SITHFAB017 | Provide advice on food and beverage matching |
SITHFAB018 | Provide gueridon service |
SITHFAB019 | Plan and monitor espresso coffee service |
Food Safety |
SITXFSA001 | Use hygienic practices for food safety |
SITXFSA002 | Participate in safe food handling practices |
SITXFSA003 | Transport and store food |
Gaming |
SITHGAM001 | Provide responsible gambling services |
SITHGAM002 | Attend gaming machines |
SITHGAM003 | Operate a TAB outlet |
SITHGAM004 | Conduct Keno games |
SITHGAM005 | Analyse and report on gaming machine data |
SITHGAM006 | Deal Baccarat games |
SITHGAM007 | Conduct Big Wheel games |
SITHGAM008 | Deal Blackjack games |
SITHGAM009 | Deal Poker games |
SITHGAM010 | Deal Pontoon games |
SITHGAM011 | Conduct Rapid Roulette games |
SITHGAM012 | Conduct Roulette games |
SITHGAM013 | Conduct Sic Bo games |
SITHGAM015 | Attend casino gaming machines |
SITHGAM016 | Deal Caribbean Stud games |
SITHGAM017 | Deal Casino War games |
SITHGAM018 | Deal Mississippi Stud games |
SITHGAM019 | Conduct Rapid Baccarat games |
SITHGAM020 | Conduct Rapid Big Wheel games |
SITHGAM021 | Deal Three Card Poker games |
Human Resource Management |
SITXHRM002 | Roster staff |
Inventory |
SITXINV002 | Maintain the quality of perishable items |
SITXINV003 | Purchase goods |
SITXINV004 | Control stock |
Kitchen Operations |
SITHKOP006 | Plan catering for events or functions |
Languages other than English |
SITXLAN003 | Conduct oral communication in a language other than English |
SITXLAN004 | Conduct complex oral communication in a language other than English |
SITXLAN005 | Read and write information in a language other than English |
Marketing and Public Relations |
SITXMPR001 | Coordinate production of brochures and marketing materials |
SITXMPR002 | Create a promotional display or stand |
SITXMPR003 | Plan and implement sales activities |
SITXMPR004 | Coordinate marketing activities |
SITXMPR005 | Participate in cooperative online marketing initiatives |
Security |
CPPSEC2012A | Monitor and control individual and crowd behaviour |
CPPSEC3018A | Provide for the safety of persons at risk |
Work Health and Safety |
SITXWHS002 | Identify hazards, assess and control safety risks |
Working in Industry |
SITHIND001 | Use hygienic practices for hospitality service |
SITHIND002 | Source and use information on the hospitality industry |
SITTIND001 | Source and use information on the tourism and travel industry |